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SSI Quality Process Overview Customer Satisfaction Our Engineers Questions to Ask Technical Lab Testimonials Whitepapers

Fact: Over 50% of SSI Staff has 8 or More Years Experience

"You can count on the work being done right and on time." ~ SSI Client

Fact: 30% of SSI staff has twelve or more years experience

"The people blended in and became part of the design team."

Fact: Experienced Team Lead manages all projects

"I was impressed with the quality of SSI's work throughout this contract. I appreciated their ability to work with minimal guidance, and minimal design details. And I greatly appreciated their suggestions and alternate design proposals. Their willingness to work overtime when necessary to meet deadlines was greatly appreciated." ~ SSI Client

Fact: All SSI staff is trained on the Quality Development Process

"Work is spectacular. More exceptional than I thought it would be. Sensors work great. They can detect the slightest pressure accurately. It is WAY beyond my expectations." ~ SSI Client

Fact: Long term staff retention rate at SSI is > 95%

Fact: SSI's Internal Software process operates as CMM Level 3

"The experience was a good one" ~ SSI Client

Fact: SSI has been in business 16+ years

"The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success." ~ SSI Client

Fact: Over half of SSI Business is from returning clients

"I would use SSI again" ~ SSI Client

Fact: SSI client relationships last several years

"The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success." ~ SSI Client

Fact: SSI's Customers report a consistent 4.5 out of 5 rating for satisfaction

"Keep finding people who can get to the root of the issue and resolve it as specified. [Your Engineer] is golden!." ~ SSI Client

Fact: 100% of clients surveyed said they would recommend SSI to others

"SSI will deliver what is promised on a timely basis." ~ SSI Client

Fact: SSI Supports Continual Employee Training

"Consistent high quality engineers who perform very well. SSI is the only company -- contracting or consulting -- who consistently provides the best talent who are not only technically accomplished but have excellent verbal and personal skills. I have not seen anything like it before." ~ SSI Client

CMM Level 3 Development Process

SSI's In-house Quality Development Process follows CMM Level 3. CMM, Capable Maturity Model, is a design process that has matured with guidance from others including the US Dept. of Defense Software Engineering Institute.

Level 3 CMM processes have established sets of defined and documented standard processes and are occasionally reviewed for additional improvement. Level 3 CMM assures consistency in the development process across the organization.

Project Management

Project plan
Project tracking
Regularly scheduled status meetings (Internal & Customer)
Source control
Process for change requests

Project Startup

Review customer requirements
Create detailed requirements and review with clients
Create architecture/design documents and review with clients

Project Implementation

Hardware and software standards for development
Hardware and software inspections to ensure quality
Test plans for verification testing

Project & Document Delivery

Post mortem review of all projects (Internal & Customer)
Deliver all hardware, software, and documentation for future support
Deliver build environment documents
Client training if required to take over project on completion

SSI's extensive Intranet resources keep both new and existing employees current and consistent across the organization. It includes work instructions, document templates, and training slides.

Work instructions cover coding standards, hardware standards, reviewers guide, and administrative guides for source code management (Bugzilla, CVS, SVN, SourceSafe). Document templates include formats for documents used throughout our process for requirements, architecture, build environment, status meetings, meeting minutes, reviews, verification testing, inventory tracking, open issues, post mortem, and code templates. Training slides are step-by-step guides on topics such as debugging.