Remote Device Monitoring – 10 Steps to Success
Author Michele Mordacq, President of SSI Embedded Systems
Abstract
Smart organizations understand the value of real-time data collection for remote hardware in the field. Understanding if equipment is working properly (and if not, why), can help improve customer satisfaction and support as well as promote informed decisions that affect the whole company.
Remotely located devices, which are data-enabled and “intelligent” or “smart” can solve business problems:
- Reduce labor costs: shorten support call duration by allowing key parameters to be viewed by helpdesk personnel
- Receive timely notifications of low inventory or consumables before they run out
- Understand how customers use your product and its individual features
- Promptly address maintenance issues before problems escalate
- Offer value-added services for improved customer satisfaction such as automatic notifications or guaranteed uptimes
| The solution for networking devices, remotely collecting data, and analyzing the information is not easy. Complexities arise when aligning IT, R&D, End Users, and Management, whose coordinated efforts are needed to make a solution a success. This whitepaper examines the business process of going from a useful idea to a solution that affects the company as a whole - in 10 steps. |
Other Commonly Used Terms that Refer to Remote Device Monitoring:
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