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SSI Embedded Systems Trust Facts

Fact: Over 50% of SSI Staff has 8 or More Years Experience

"You can count on the work being done right and on time." ~ SSI Client

Fact: 30% of SSI staff has twelve or more years experience

"The people blended in and became part of the design team."

Fact: Experienced Team Lead manages all projects

"I was impressed with the quality of SSI's work throughout this contract. I appreciated their ability to work with minimal guidance, and minimal design details. And I greatly appreciated their suggestions and alternate design proposals. Their willingness to work overtime when necessary to meet deadlines was greatly appreciated." ~ SSI Client

Fact: All SSI staff is trained on the Quality Development Process

"Work is spectacular. More exceptional than I thought it would be. Sensors work great. They can detect the slightest pressure accurately. It is WAY beyond my expectations." ~ SSI Client

Fact: Long term staff retention rate at SSI is > 95%

Fact: SSI's Internal Software process operates as CMM Level 3

"The experience was a good one" ~ SSI Client

Fact: SSI has been in business 16+ years

"The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success." ~ SSI Client

Fact: Over half of SSI Business is from returning clients

"I would use SSI again" ~ SSI Client

Fact: SSI client relationships last several years

"The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success." ~ SSI Client

Fact: SSI's Customers report a consistent 4.5 out of 5 rating for satisfaction

"Keep finding people who can get to the root of the issue and resolve it as specified. [Your Engineer] is golden!." ~ SSI Client

Fact: 100% of clients surveyed said they would recommend SSI to others

"SSI will deliver what is promised on a timely basis." ~ SSI Client

Fact: SSI Supports Continual Employee Training

"Consistent high quality engineers who perform very well. SSI is the only company -- contracting or consulting -- who consistently provides the best talent who are not only technically accomplished but have excellent verbal and personal skills. I have not seen anything like it before." ~ SSI Client

SSI Embedded Trust Facts

Remote Device Monitoring – 10 Steps to Success

Author Michele Mordacq, President of SSI Embedded Systems

Abstract
Remote Device MonitoringSmart organizations understand the value of real-time data collection for remote hardware in the field.  Understanding if equipment is working properly (and if not, why), can help improve customer satisfaction and support as well as promote informed decisions that affect the whole company.
Remotely located devices, which are data-enabled and “intelligent” or “smart” can solve business problems:

  • Reduce labor costs:  shorten support call duration by allowing key parameters to be viewed by helpdesk personnel
  • Receive timely notifications of low inventory or consumables before they run out
  • Understand how customers use your product and its individual features
  • Promptly address maintenance issues before problems escalate
  • Offer value-added services for improved customer satisfaction such as automatic notifications or guaranteed uptimes
The solution for networking devices, remotely collecting data, and analyzing the information is not easy.  Complexities arise when aligning IT, R&D, End Users, and Management, whose coordinated efforts are needed to make a solution a success.

This whitepaper examines the business process of going from a useful idea to a solution that affects the company as a whole - in 10 steps.
 
 

Other Commonly Used Terms that Refer to Remote Device Monitoring:

  • Wireless Sensor Networks
  • Smart Device Applications
  • Machine to Machine (M2)
  • Internet Enabled Devices
  • Smart Services

 

 

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