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The Customer
Mikohn (NASDAQ: MIKN) is a leading, diversified supplier of gaming equipment and systems to the international gaming industry. Mikohn solutions are found in every major casino in the world and include: progressive jackpot technology, an expanding range of slot and table games, interior visual displays and advanced player tracking technology.
The Problem
 Mikohn pioneered the development, manufacture and marketing of progressive jackpot systems for slot machines, and the company is the world's largest designer and manufacturer of slot controllers and electronic sign displays. Each gaming jurisdiction that they sell their products into, however, has different standards and different protocols for their equipment. Mikohn approached SSI when one of their current display sign devices was not compatible with the customer's network.
The SSI Solution
The problem at hand was one of protocol conversion - a situation SSI has dealt with many times before in the support of legacy devices. In this case, the sign configuration required an RS485 connector and a proprietary set of commands. The client installing the signs had a TCP/IP network and a proprietary set of their own commands, all based upon XML.
SSI created a thin-client based solution that did the physical layer conversion, as well as the mapping of the proper command sets so that the sign could be driven by the customer's network.
Mikohn was totally pleased with the cost-effectiveness of the solution and the timeliness of delivery. They immediately began discussions about a series of other potential projects that the two companies may work on in the future.
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Company