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Fact: Over 50% of SSI Staff has 8 or More Years Experience

"You can count on the work being done right and on time." ~ SSI Client

Fact: 30% of SSI staff has twelve or more years experience

"The people blended in and became part of the design team."

Fact: Experienced Team Lead manages all projects

"I was impressed with the quality of SSI's work throughout this contract. I appreciated their ability to work with minimal guidance, and minimal design details. And I greatly appreciated their suggestions and alternate design proposals. Their willingness to work overtime when necessary to meet deadlines was greatly appreciated." ~ SSI Client

Fact: All SSI staff is trained on the Quality Development Process

"Work is spectacular. More exceptional than I thought it would be. Sensors work great. They can detect the slightest pressure accurately. It is WAY beyond my expectations." ~ SSI Client

Fact: Long term staff retention rate at SSI is > 95%

Fact: SSI's Internal Software process operates as CMM Level 3

"The experience was a good one" ~ SSI Client

Fact: SSI has been in business 16+ years

"The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success." ~ SSI Client

Fact: Over half of SSI Business is from returning clients

"I would use SSI again" ~ SSI Client

Fact: SSI client relationships last several years

"The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success." ~ SSI Client

Fact: SSI's Customers report a consistent 4.5 out of 5 rating for satisfaction

"Keep finding people who can get to the root of the issue and resolve it as specified. [Your Engineer] is golden!." ~ SSI Client

Fact: 100% of clients surveyed said they would recommend SSI to others

"SSI will deliver what is promised on a timely basis." ~ SSI Client

Fact: SSI Supports Continual Employee Training

"Consistent high quality engineers who perform very well. SSI is the only company -- contracting or consulting -- who consistently provides the best talent who are not only technically accomplished but have excellent verbal and personal skills. I have not seen anything like it before." ~ SSI Client

SSI Customer Satisfaction Survey Results
*Survey Results Last Updated on 08/01/2009

SSI's continual focus on quality helped raise overall
client satisfaction from 4.25 to 4.5 out of 5!

At the end of every project, we ask our customers for feedback on our performance, asking probing questions about their experiences with SSI’s communication, quality, service, and SSI’s commitment to the software development process. In every category, SSI customers ranked us highly.

Customers who expressed an opinion said that SSI had met or exceeded expectations. And, EVERY customer said they would both use SSI again AND recommend SSI to others.

Survey Results Report Card:

Quality

	Met or Exceeded Expectations
Overall Software Quality
Overall Hardware Quality, if applicable.
The Teams' Skills
The product or solution met my expectations

Service

	Met or Exceeded Expectations
Project milestones were met on time
Engineers were courteous and responsive
Would you recommend SSI to others?

Communication

	Met or Exceeded Expectations
Frequency of Communication
Verbal Communication
Written Communication

More Customer Comments...

“Our interactions with SSI have always been reasonable. They have been flexible and responsive to meet our needs.” “Your staff are easy to work with and the communication from your staff is clear and concise. There is a level of confidence that projects will get done properly.” “SSI will deliver what is promised on a timely basis.”

“Agreed upon deliverables on-time and fully operational, thus enabling my company to get our products to market faster.”

“Consistent high quality engineers who perform very well. SSI is the only company -- contracting or consulting -- who consistently provides the best talent who are not only technically accomplished but have excellent verbal and personal skills. I have not seen anything like it before.”

“Costs were competitive domestically”

“The experience was a good one”

“The people blended in and became part of the design team.”

“They did a great job considering the sparse specification and sometimes unreasonable customer demands.”

“I would use SSI again”

“Overall, SSI was engaging on the business, technical, and managerial aspects of projects that I brought to them. They handled each aspect with a polished professionalism that I have not found elsewhere.”

“Initiative taken to correct issues before major problems develop.”

“The best thing about working with SSI is that the people genuinely care about the success of the overall project. Typical contractors stop when they have merely met the letter of the contract that they are bound to; where as, SSI is willing to go above and beyond to drive a project to completion and ultimately success.”

Customer Comments

"As the project slipped further into disarray, SSI stepped in, demonstrated proven leadership, marshaled the project back on track, and is driving it to closure meeting our customer's expectations."

"The best part of working with SSI is having the confidence that the project will be done right, in a timely manner, and at a fair price."

"Working with [your engineer] has been very positive. He has been willing to work through the details of the design and offer suggestions for our consideration."

"Flexibility related to projects and staffing."

"Willing to work together to resolve issues."

"The best part of our SSI experience is being able to depend on an outside resource that can deliver quality software on time with few or no defects."

"SSI quickly ramped up and allowed us to keep on schedule. SSI also remained flexible as we worked out the final requirements."

"Our specifications often contain minimum information and your engineers are able to fill in the blanks for us and provide the software solution we are looking for."

"The best part of working with SSI is the professionalism of the staff and the timeliness and thoroughness of the work and documentation. You can count on the work being done right and on time."

“I was impressed with the quality of SSI's work throughout this contract. I appreciated their ability to work with minimal guidance, and minimal design details. And I greatly appreciated their suggestions and alternate design proposals. Their willingness to work overtime when necessary to meet deadlines was greatly appreciated.”

“Work is spectacular. More exceptional than I thought it would be. Sensors work great. They can detect the slightest pressure accurately. It is WAY beyond my expectations.”

“Keep finding people who can get to the root of the issue and resolve it as specified. [Your Engineer] is golden!.”

SSI Customer Satisfaction Survey Results *Survey Results Last Updated on 08/01/2009 SSI's continual focus on quality helped raise overall client satisfaction from 4.25 to 4.5 out of 5!